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Juba Express
Money Transfer App
Money Transfer App
My transaction status is stuck in 'Pending'.
Transactions may take time due to: - Weekend or bank holiday delays - ...
01 October 2025 10:48
Why is biometric login not working?
- Re-register your biometric (fingerprint or Face ID) in your device set...
27 May 2025 10:55
I see a blank screen after logging in – what does it mean?
This might be caused by: - Poor network connectivity - Corrupted app c...
27 May 2025 10:54
Why is payment failing on the app?
Ensure your card or bank account has sufficient balance.- Check with you...
27 May 2025 10:54
I am getting “Device Integrity Failed” or “Rooted/Emulator Device Detected” error.
- Our app does not support rooted or jailbroken devices.- Ensure you're ...
27 May 2025 10:53
The app is slow or freezing frequently. What should I do?
Restart your device.- Ensure sufficient device storage and memory.- Clea...
27 May 2025 10:53
Why can’t I log in to the app or web portal?
- Double-check your credentials (email/username & password).- If using b...
27 May 2025 10:53
Why am I getting a “Transaction Failed” or “Something went wrong” message?
This could be due to: - Temporary service outage - Incorrect beneficia...
27 May 2025 10:52
Why am I not receiving OTP (One-Time Password) for login or verification?
- Ensure your mobile number or email is correctly entered.- Check your s...
27 May 2025 10:52
Why is my app not opening or crashing on launch?
- Ensure your device's OS is up to date.- Check for the latest app versi...
27 May 2025 10:51