- Our app does not support rooted or jailbroken devices.
- Ensure you're not running the app on emulators or virtual environments.
- For security reasons, only official and certified devices are supported.
Articles in this section
- My transaction status is stuck in 'Pending'.
- Why is biometric login not working?
- I see a blank screen after logging in – what does it mean?
- Why is payment failing on the app?
- I am getting “Device Integrity Failed” or “Rooted/Emulator Device Detected” error.
- The app is slow or freezing frequently. What should I do?
- Why can’t I log in to the app or web portal?
- Why am I getting a “Transaction Failed” or “Something went wrong” message?
- Why am I not receiving OTP (One-Time Password) for login or verification?
- Why is my app not opening or crashing on launch?